1. Refund Policy
At DEL BASSO SMALLGOODS PTY LTD (“Del Basso Smallgoods”), we strive to provide high-quality products and excellent customer service. If you are not completely satisfied with your purchase, we offer refunds in accordance with the following conditions:
- Damaged or Defective Products: If you receive a damaged or defective product, please contact us within 3 days of receipt. We will arrange for a replacement or refund, including any applicable shipping costs.
- Incorrect Orders: If you receive an incorrect order, please contact us within 14 days of receipt. We will arrange for the correct product to be sent to you or provide a refund, including any applicable shipping costs.
- Change of Mind: We do not offer refunds for change of mind or if you simply do not like the product. However, we may consider exchanges or store credit on a case-by-case basis.
2. Returns Procedure
To request a refund or return, please follow these steps:
- Contact Us: Contact our customer service team at [email protected] or (02) 4025 72674 within the specified timeframe.
- Provide Information: Please provide your order number and details of the issue, including any relevant photos if applicable.
- Return the Product: If instructed to return the product, please package it securely and send it to the address provided by our customer service team. You are responsible for the cost of return shipping unless the product is damaged, defective, or incorrect.
- Processing Time: Once we receive the returned product, we will inspect it and process your refund or exchange as soon as possible. Refunds will be issued via the original payment method.
3. Exclusions
Please note that certain items are exempt from our refund and returns policy, including:
- Perishable goods such as fresh meats and cheeses.
- Products that have been opened, used, or damaged after delivery.
- Products with expired shelf life.
4. Contact Us
If you have any questions or concerns about our Refund and Returns Policy, please contact us at [email protected] or (02) 4025 72674.